Refund Policy

Last updated 1 August 2026

100 days to check our work

Everything we say about a report is a claim about what's inside it. If something we describe isn't there, tell us within 100 days of purchase and we refund you in full.

What the guarantee covers

We describe our reports in specific terms — the number of manufacturers named, the number of factories located, the sources behind them, the page count. Those are facts about the file, not opinions about its usefulness.

So the standard is simple and it's checkable by you, not judged by us: if the report does not contain what our sales page said it contains, you get your money back. That includes:

Content described on the sales page that isn't in the report
Counts that are materially lower than stated
Sections advertised but missing
A file that won't open, is incomplete, or is damaged

Why 100 days and not 30

Because a research report isn't read in an evening. You may buy it now and need it properly in two months, when a supplier question actually comes up. A month isn't long enough to find that out, and we would rather you had time to use it than time to worry about a deadline.

How to request a refund

Reply to your purchase receipt, or email support@underlabelreports.com
Include the email address you used at checkout, or your order number
Tell us in a sentence what was missing or not as described

That last step isn't a hurdle to clear — it's how we find out what to fix. We aim to acknowledge requests within two business days. Refunds are issued to your original payment method by our payment provider, who is the merchant of record for your order. Depending on your bank or card issuer, the money typically appears within five to ten business days.

Keeping the file

Because reports are delivered as downloadable PDFs, we can't take the file back. We ask that you delete your copy after a refund and stop using its contents, and we trust you to do that.

What isn't covered

Requests made more than 100 days after purchase
Disagreement with a conclusion, where the underlying data and sources are present as described. We publish our evidence precisely so you can disagree with us using it
Repeated purchase-and-refund of the same report
Bulk or licensed orders agreed separately in writing, where the terms of that agreement apply

If something goes wrong with delivery

If your download doesn't arrive, doesn't open, or the file is damaged, contact us before requesting a refund — we'll send it to you directly. A delivery problem is our fault to fix, not a reason for you to lose the report.

Your statutory rights

This policy is offered in addition to any rights you have under the consumer law of your own country, and does not replace them. Where local law gives you stronger rights than this policy, those rights apply.

Contact

support@underlabelreports.com
ThaiNED International Co., Ltd. — Thailand